Nothing is more frustrating than being put on hold, a one way conversation with a digital robot, or someone who doesn’t speak your revenue cycle language.
At On-Point the answer is Yes! Yes, we personalize your service and knowledgeable human beings answer all your calls. Our clients know that when they call us, they speak directly with our experienced RCM and accounting team. Our dedicated owners pride themselves on providing hands on service. You won’t get a robot answering on the other end of the line; you will get a live responsible solution provider. 100% of all our services are provided by qualified human professionals in the USA.
When considering an outsourced option, don’t forget the troublesome variables to using an overseas option. These include:
Lost in Translation. There are unique specificities and stringent requirements to the United Sates Healthcare payment system. You cannot trust you RCM to an overseas service who doesn’t understand the complexities of coding and billing. Sure, you’ve set up a secure network, but if you’re handing out remote work via email or telephone, important instructions are often lost in translation. That could cause you serious time, money and hassle.
Security is Paramount. It’s essential today more than ever that you exercise caution whenever using patient data. If you plan to outsource processes that require personal data, you could be placing the privacy of others or security of your business at risk by passing that data on to other people, especially outside of the United States. The U.S. Department of Health & Human Services report on Ransomware Trends 2021 noted that has tracked 48 separate ransomware incidents in the United States as of May 25, 2021, the latest statistics currently available. The trend is alarming. Approximately 34% of healthcare organizations report being attacked during the previous year. About 65% of those attacked reported that cybercriminals were successful in encrypting their patients’ data. While 93% of organizations did manage to get some data back, only about 69% of all encrypted data was finally released after a hospital or clinic paid the ransom, via crypto currency.
High Tech. Low Touch. While the benefits of advanced technology, which improves how we collaborate with external partners and accelerates processes, there are still regulatory compliance issues to contend with that add layers of effort. What’s more, the vast diversity of computing devices and software capabilities designed to streamline how we care for patients may also actually hinder efficient billing and collections.
Reducing Quality Controls. RCM work you send out to a less expensive overseas shop may come back quickly but will lack the standard and quality that you and your patients expect.
At On-Point, we’ve been servicing accounts for over 85 collective years. Let us show you, your patients, and staff how reliable and efficient teams can work for you.